When automation issues happen, every minute matters. Explore our support options that ensure you have the help you need, when you need it.
Production issues don't wait. Neither should support.
Our suite of Rockwell Automation remote support services provide you with immediate access to experienced technical specialists who can quickly diagnose automation issues, guide your team through troubleshooting, and resolve many problems without waiting for an onsite visit.
Whether you need help with PLCs, HMIs, drives, software, or industrial networks, you'll have access to the expertise needed to get production back on track.
Technical support is only part of the experience.
Your support agreement is backed by a dedicated Customer Success team that works alongside Rockwell Automation to help you get the most from your investment. Whether you have questions, need guidance, or want to maximize your available resources, we're here to help every step of the way.
The future of TechConnect is almost here! Launching in August 2026, TechConnectIQ℠ introduces a simplified support experience with flexible service tiers, improved tools, and easier access to the technical expertise your team depends on.
Access your support information anytime through the My Services portal to make the most of your support agreement.
You'll be able to:
- View service history and support cases
- Review contract coverage and entitlements
- Track usage and identify recurring issues
- Access analytics and reporting tools
The redesigned and flexible TechConnectIQ program has three support tiers to provide the right support for your unique operations.
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