Get More From Your Support with TechConnectIQ™
Modern Support for Manufacturing
Today’s manufacturers face difficulties such as budget restrictions for updates and on-site support, a lack of experienced or qualified employees, and challenges finding support specific to your technical expertise within your organization.
Getting the most from your automation investment requires more than technical expertise, it requires quick access to the right skills, knowledge, and tools to optimize your operations. With TechConnectIQ™, you can resolve challenges, speak with an expert, gather information based on data, and get back to daily operations in your facilities.
Introducing TechConnectIQ
Rockwell Automation TechConnectIQ delivers a modern, simplified remote support experience designed to help your workforce solve problems faster and make more informed decisions.
With enhanced digital insights, flexible support options, scheduled callbacks, and a seamless transition from self-service to live assistance, TechConnectIQ makes it easier than ever to access the support you need.
By combining digital resources, modern support tools, and direct access to Rockwell Automation domain experts, TechConnectIQ helps teams resolve issues faster, improve decision-making, and keep operations running efficiently.
What's New
Rockwell Automation TechConnectIQ delivers a modern, simplified remote support experience designed to help your workforce solve problems faster and make more informed decisions.
TechConnectIQ introduces several enhanced support experiences designed to simplify support, improve your understanding the current state of your operations, and connect your team with the right expertise faster.
- 24/7 Expert Access & AI Self-Service: Connect with Rockwell Automation experts anytime through AI-assisted self-service, an enhanced knowledgebase, and flexible live support options.
- Streamlined Product Family Support: Simplify support with one unified agreement for hardware and software, plus centralized software license management through MyRockwell.
- Modern Digital Experience: Access a unified support portal with actionable insights, augmented reality assistance, and modern digital tools designed for today's workforce.
More Than Tech Support
TechConnectIQ is more than a technical support service, it helps maximize the value of your investment. Beyond resolving technical issues, it provides access to the resources, expertise and digital tools that help your team work more efficiently and make better-informed decisions.
Empower your people to find answers the way that works best for them. Quickly access solutions that are tailored to your operations, whether you’re troubleshooting on the plant floor or planning for the future.
The new TechConnectIQ has evolved to meet your needs, by delivering the knowledge, support, and insights your organization needs to keep moving forward with confidence.
How the Industrial Solutions Network Helps
As your local Rockwell Automation partner, the Industrial Solutions Network team is here to help you go even further.
Our Customer Success Specialists work with end users in food and beverage, manufacturing, water wastewater, and utility industries to evaluate how this support service can help their operational efficiency and overcome challenges.
Whether you need help understanding your support options, navigating available resources, or connecting with the right experts, our team is here to help you take full advantage of everything TechConnectIQ has to offer.