When technical issues arise, fast access to the right expertise can make the difference between a quick resolution and extended downtime.

Technical support agreements help give your team access to knowledgeable support resources, troubleshooting assistance, lifecycle guidance, and tools designed to improve response times and keep operations moving. Whether you need day-to-day technical support, help managing software and lifecycle needs, or a broader long-term support strategy, we can help identify the right level of support for your operation.

Programs may include:

• Rockwell Automation TechConnect® Support
• Rockwell Automation Integrated Service Agreement (ISA)
• Remote technical assistance
• Software and lifecycle support

Best for: Operations looking for faster issue resolution, expert access, and stronger ongoing support.

The right spare part at the right time can make the difference between a quick recovery and costly downtime.

Inventory support agreements help improve spare availability, streamline replenishment, and create a more proactive inventory strategy that supports reliability while helping reduce excess inventory.

Programs May Include: 

• Rockwell Inventory+
• Critical spare management
• Inventory optimization and replenishment strategies

Best for: Operations looking to improve spare availability while reducing excess inventory.

Unexpected equipment failures can lead to costly downtime, production delays, and difficult repair decisions under pressure.

Repair support agreements help create a more proactive approach to maintaining and restoring critical assets with improved visibility into repair options, turnaround expectations, and long-term asset support strategies.

Whether you are managing aging equipment, planning for critical repairs, or looking to improve reliability across your operation, we can help build a repair support strategy that fits your needs.

Programs may include:

• Rockwell Automation Repair+ Service Agreements
• Repair planning and coordination
• Access to repair and exchange programs

Best for: Operations looking for greater confidence in repair costs, turnaround, and long-term asset reliability.  

Support works best when it works together.

An AIMM+ Manufacturing Support Agreement helps combine technical support, inventory programs, repair strategies, and additional lifecycle services into one flexible agreement designed around your operation.

Bundle support and services such as:

• Technical support agreements
• Inventory management
• Repairs and asset support
• Preventive and predictive services
• Assessments and modernization planning
• Training and workforce development
• Startup and managed services

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