When technical issues arise, fast access to the right expertise can make the difference between a quick resolution and extended downtime.

Technical support agreements help give your team access to knowledgeable support resources, troubleshooting assistance, lifecycle guidance, and tools designed to improve response times and keep operations moving. Whether you need day-to-day technical support, help managing software and lifecycle needs, or a broader long-term support strategy, we can help identify the right level of support for your operation.

Programs may include:

• Rockwell Automation TechConnect® Support
• Rockwell Automation Integrated Service Agreement (ISA)
• Remote technical assistance
• Software and lifecycle support

Best for: Operations looking for faster issue resolution, expert access, and stronger ongoing support.

Managing repairs, critical spare parts, and aging equipment separately can create unnecessary downtime, unpredictable costs, and operational risk. Our asset management support agreements help you take a more proactive approach by combining repair services, inventory management, lifecycle planning, and ongoing support into a coordinated strategy.

Whether you need help managing critical spares, extending equipment life, reducing repair costs, or improving visibility into your installed base, we can help build a support plan aligned to your operation.

Support options may include:

• Installed base and lifecycle planning support
• Services to manage your assets throughout their lifecyle
• Repair and remanufacturing agreements
• Critical spare parts and inventory management
• Priority repair and replacement support
• Rockwell Automation Inventory+ and Repair+ programs

Workforce shortages and evolving technologies can make it difficult to maintain productivity and keep teams up to date.

Our training solutions help manufacturers develop technical skills, improve safety awareness, and support ongoing workforce development through flexible industrial training programs. Let us help build a proactive plan to help you close skill gaps and advance your workforce. 

Support works best when it works together.

An AIMM+ Manufacturing Support Agreement helps combine technical support, inventory programs, repair strategies, and additional lifecycle services into one flexible agreement designed around your operation.

Bundle support and services such as:

• Technical support agreements
• Inventory management
• Repairs and asset support
• Preventive and predictive services
• Assessments and modernization planning
• Training and workforce development
• Startup and managed services

Learn More